Our refund policy allows us to refund you fully in case we haven't been able to allocate a suitable tutor to you even after 7 days of you booking a package. However, if you request for a refund before 7 days, there will be a 50% cancellation fee. The policy also does not accommodate any refunds once a tutor has been allocated. If for some reason, you aren't happy with the tutor, we will replace your tutor.
We have quite a dynamic marketplace with several specialised tutors. Our marketplace allows customers to filter tutors based on their ratings and experience with other customers. If, however; for some reason you are unhappy with your chosen tutor, you can request for another tutor utilising your balance with us.
Your new tutor should have the same or lower price per lesson than your earlier tutor. Each tutor's status is indicated by a Green, Orange or Red colored circle mark on their profile. Green is indicative of recent activity whereas other colors signify that the tutor may not have signed in recently.
If you make a booking with an inactive tutor, the company will try to arrange an alternate tutor for you and you may have to pay any difference in price. Alternatively, you can just book one of our fixed price packages starting at $30 per lesson and we will make the best tutor available for you.
In the event an unavailable tutor is requested and you wouldn't like to pay the fee listed on the alternate tutor's profile and instead cancel the lessons, there will be a 50% cancellation fee.