Our refund policy allows us to refund full cost received from you towards your first lesson if you change your mind about availing the lesson and the lesson was booked less than 30 days ago. However, the policy does not accommodate refunds for our course packages of "10 lesson course" and "15 lesson course" at the moment.
We have quite a dynamic marketplace with several specialised tutors. Our marketplace allows customers to filter tutors based on their ratings and experience with other customers. If, however; for some reason you are unhappy with your chosen tutor, you can request for another tutor utilising your balance with us.
Your new tutor should have the same or lower price per lesson than your earlier tutor. Our platform allows customers to book lessons in courses of 10 and 15 at a significantly lower price than per lesson price also ensuring availability of a tutor for up to 60 days. However, this flexibility does not enable us to grant a refund, if such a request is made by a customer either during their course or after its validity has expired.